Returns

14-Day Return Policy

Your Satisfaction Is Our Priority

At VitaFoundry, we're confident that our ergonomic pillow will transform your sleep. But we also understand that finding the perfect pillow is personal, and we want you to feel completely comfortable with your purchase.

That's why we offer a 14-day return policy—giving you two full weeks to experience the difference for yourself, risk-free.

How Our 14-Day Return Policy Works

Try It Risk-Free for 14 Days

From the date you receive your VitaFoundry ergonomic pillow, you have 14 days to test it in the comfort of your own home. Sleep on it, experience the support, and see how it feels night after night.

If for any reason you're not completely satisfied, you can return it for a full refund—no questions asked.

Easy Returns Process

Returning your pillow is simple:

  1. Contact Us – Email our customer service team at [returns@vitafoundry.com] within 14 days of receiving your order
  2. Receive Instructions – We'll provide you with return shipping instructions and a return authorization
  3. Ship It Back – Securely package your pillow and send it back to us using the provided instructions
  4. Get Your Refund – Once we receive your return, we'll process your full refund within 5-7 business days

Return Policy Details

What's Covered

  • Full refund of your purchase price
  • All VitaFoundry ergonomic pillows purchased directly from our website
  • Returns requested within 14 days of delivery date

What We Need From You

  • The pillow must be in resalable condition (gently used is acceptable)
  • Original packaging is preferred but not required
  • Proof of purchase (order number or confirmation email)

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping method for your protection
  • VitaFoundry is not responsible for items lost or damaged during return shipping

Refund Processing

  • Refunds are issued to the original payment method
  • Please allow 5-7 business days after we receive your return for the refund to process
  • You'll receive an email confirmation once your refund has been issued

Important Notes

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if:

  • The protective packaging or hygiene seal has been removed or damaged (if applicable)
  • The product shows signs of misuse, damage, or excessive wear beyond normal testing

Exchanges

At this time, we do not offer direct exchanges. If you'd like to try a different product, please return your original item for a refund and place a new order.

Damaged or Defective Items

If your pillow arrives damaged or defective, please contact us immediately at [support@vitafoundry.com]. We'll arrange a free replacement or full refund at no cost to you—this is separate from our 14-day return policy.

Still Have Questions?

We're here to help! If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out:

Email: support@vitafoundry.com
Response Time: Within 24 hours (Monday-Friday)

Our Promise to You

At VitaFoundry, we stand behind the quality of our products. We want you to love your ergonomic pillow as much as we do, and we're committed to making your shopping experience completely risk-free.

Your better sleep journey starts here—backed by our 14-day satisfaction guarantee.

Try VitaFoundry today. Sleep better tonight.